FAQ
Common questions
Straight answers about booking direct, fees, policies, and how our local team works. Still stuck? Contact us.
What does "book direct" mean?
You reserve the same professionally managed home through our website instead of a booking site. Availability and pricing come straight from our reservation system — the same one our local team uses every day.
Are there service fees when I book direct?
No booking-site markups and no platform service fee. The price you see on every home already includes the nightly rate, cleaning, and every mandatory property fee (such as a damage waiver, HOA, or hot tub fee); only taxes are added at checkout, and everything is itemized before you pay.
What property fees might appear at checkout?
Some homes carry fees such as cleaning, a limited damage waiver, hot tub use, or HOA charges. Every mandatory fee is already included in the total shown on the listing and in search results, before you pick a payment method; the checkout page itemizes each one. Only taxes are added at checkout. Optional extras you choose (a pet, pool heating) are shown separately when you add them.
What are check-in and check-out times for Sea Ranch and Sonoma vacation rentals?
Most homes use a 4:00 PM check-in and 10:00 AM check-out, though times vary by property. The exact times for your stay appear during checkout and in your confirmation email after booking.
Is there a minimum stay for Sea Ranch and Russian River rentals?
Minimum nights vary by home and season — commonly two nights on weekends and sometimes longer around holidays. The minimum for your dates is enforced when you select dates on a listing page.
Do your Sea Ranch and Russian River vacation rentals allow dogs?
Many of our homes welcome dogs; others do not. Use the pet-friendly filter on our search page, or check the amenities listed on each home. Pet fees and limits, when they apply, are shown before you complete your booking.
Which of your vacation rentals have hot tubs?
Dozens of our Sonoma Coast and Russian River homes include a hot tub — from ocean-view retreats in The Sea Ranch to redwood cabins in Guerneville. Use the hot tub filter on our search page to see every available home for your dates.
Do I need a car to visit The Sea Ranch or the Russian River?
Yes — a car is the practical way to explore the Sonoma Coast, Russian River, and Wine Country. Public transit is limited outside town centers, and rideshare can be unreliable. Charles M. Schulz-Sonoma County Airport (STS) in Santa Rosa is about 90 minutes from most of our homes.
How far is The Sea Ranch from San Francisco?
The Sea Ranch is about two and a half hours north of San Francisco via Highway 101 and the scenic Highway 1 coastal stretch. Plan extra time on summer weekends when Bay Area traffic is heavy.
Who manages these Sonoma Coast vacation rentals?
Every home on this site is professionally managed by Casago Sonoma County — a locally owned team based on the Sonoma Coast. You work with people who know the house and the area, not a distant call center.
How many vacation rentals do you manage?
We manage more than 200 vacation rentals from The Sea Ranch and Gualala north along the coast, through the Russian River, and into Sonoma and Napa Wine Country. The exact count updates as homes join or leave the portfolio.
What is your cancellation policy?
Free cancellation until 15 days before check-in. Cancellations within 15 days of check-in are non-refundable. If you book at least 72 hours before check-in, you can cancel free for 24 hours after confirmation and we refund everything you paid within 30 days. Your full cancellation terms are shown before you complete your booking, and our local team is happy to answer questions before you book.
How do I get help before or during my stay?
Start a chat on our contact page for the fastest reply on dates, homes, and booking direct — messages go to the same local reservations team. You can also email reservations@casagosonoma.com. For urgent issues during a stay, use the phone number on your confirmation; we prioritize guests already in residence.
How do I book online?
Pick your dates on any home's page to see your total price, then select Book this home to complete checkout securely on this site. Every fee is itemized before you pay, and you'll receive confirmation right away — no booking-site service fees.
Are the reviews on listing pages real?
Yes. Every star rating and review count comes from verified guest stays — nothing is invented or estimated. Listing pages show available written reviews exactly as submitted. Rating totals can include verified stays across booking sources, so they may be larger than the number of written reviews shown.
Can an AI assistant (like Meta Muse or ChatGPT) find and book a home for me?
Yes — an AI assistant can search our homes, read live dated prices and policies on our site, and hand you the exact dated link for a stay. You complete checkout and payment yourself on our site. When check-in is more than 30 days away, 50% is charged at booking and the remaining balance is charged to the same card 30 days before check-in; otherwise the full amount is charged at booking. The total shown includes cleaning and mandatory fees, with taxes itemized at checkout.
Prefer to talk? Contact us or email reservations@casagosonoma.com.